Monitoring Officer

Summary:

Receiving incident reports throughout the day, documenting incidents and reports, and following specified procedures. The applicant must have a diploma, proficiency in English and basic Microsoft Office skills. The applicant will work shifts throughout the day, and previous experience is not required.

Responsibilities:

• Active monitoring of monitoring systems and dashboards
• Verification and follow up of monitoring system notifications
• Active communication with operational entities.
• Initiation of alerts per approved procedures.
• Receive incoming alerts and accurately record incidents in the systems and notifying relevant stakeholders.
• Follow specified procedures to handle each incident.
• Effectively communicate with relevant parties to execute necessary steps.
• Document all details and measures taken regarding each incident.

Requirements:

• Technical Diploma certificate.
• No previous experience required.
• Proficiency in English (both verbal and written).
• Basic Microsoft Office skills (e.g., Word and Excel).
• Ability to work shifts throughout the week (Sunday to Saturday).
• Accuracy and effectiveness in performing assigned tasks.
• Professionalism in telephone and written communications.

• Excellent knowledge of written and spoken English.
• Ability to use Microsoft office applications.
• Communication skills.